Email Signature Support Documentation
How to paste your Email Signature
◊ If you are not sure how to paste your Signature into your Email Client (app), please follow the links below for further instructions:
Email Signature Troubleshooting
Due to email client (apps) limitations when it comes to styles, we have created a help guide taking into account some problems we can come across.
» Blue links – Links can be turned blue and underlined. Especially in Gmail emails and outgoing Microsoft Outlook emails.
» Images attached in an email – Signature images (photo, logo and social icons) might fail to load and be attached to the email instead. Especially when sending or forwarding from Gmail App.
Again, this is normal behaviour of email clients(apps), and these issues have nothing to do with the email signature.
- Apple Mail (Desktop)
- Apple Mail (Mobile)
- Gmail (Desktop)
- Gmail App (iOS)
- Gmail App (Android)
- Microsoft Outlook
- Thunderbird
- Sign-Off (all formats)
Images not visible when Installing an Email Signature
When installing your email signature, please ensure you untick the box at the bottom of the signature preview window which says “Always match my default message font” as this will turn your email signature into plain text format instead of keeping the HTML format of the signature.
Images not downloading in incoming messages
By default, some email clients will not download images from emails that are received externally. This is the normal behaviour of email clients and has nothing to do with the email signature.
To automatically download all images from incoming emails, please follow these steps:
» Apple Mail «
You must allow Apple Mail to load external content by going to Preferences, clicking on the Viewing tab and making sure that the “Load remote content in messages” option is checked.
If you are using macOS Monterey, you will need to change the privacy preferences to load external images:
https://support.apple.com/en-bh/guide/mail/mlhlae4a4fe6/mac
Images not visible when replying to an email
When replying to emails, your email signature loses its formatting. This happens when someone sends you a plain text email, and you reply to it.
» Apple Mail «
By default, Apple Mail will use the format which the email was created with when responding to emails.
To fix this problem:
Step 1
Open Apple Mail > Preferences:
Go to Composing tab, and ensure that “Use the same message format as the original message” is unticked.
Step 2
Open Apple Mail > Preferences:
Go to the Signatures tab, and ensure that “Place the signature before the quoted email” is ticked.
Learn more: Reply to or forward emails in Mail on Mac
Images not downloading in incoming messages
Go to SETTING → MAIL → scroll to MESSAGES → then PRIVACY PROTECTION
Uncheck the PROTECT MAIL ACTIVITY → then uncheck BLOCK ALL REMOTE CONTENT
This should help load all your email images.
Troubleshooting issues with Gmail signatures (desktop)
Please follow this link for common signature issues and solutions by Gmail Help
Images not downloading in incoming messages
By default, some email clients will not download images from emails that are received externally. This is the normal behaviour of email clients and has nothing to do with the email signature.
Turn images on or off (Gmail Help documentation)
In order to get your email signature to show up on your iPhone (iOS), you must also use the Gmail Desktop as well. Follow the instructions below:
iPhone Gmail App Setup:
STEP 1: Open Gmail App on your iPhone, and click on the hamburger (3 lines) menu at the top left corner.
STEP 2: Scroll down to SETTINGS and click.
STEP 3: Click on the EMAIL ACCOUNT you want to add the signature to, then SCROLL down to the SIGNATURE SETTINGS and click.
STEP 4: Turn OFF the MOBILE SIGNATURE setting.
⇒ Now go to the DESKTOP Gmail program and complete the signature setup IF you havent’ done it yet. «
STEP 1: Click on the GEAR icon, then click SEE MORE SETTINGS
STEP 2: Under the GENERAL TAB, scroll down the page until you see SIGNATURE
STEP 3: CREATE A NEW SIGNATURE, then paste your email signature here
STEP 4: Make sure you set the SIGNATURE DEFAULT to the new signature you just pasted.
STEP 5: Scroll down to the bottom of the page and SAVE.
PLEASE NOTE: You will NOT see the email signature on your MOBILE APP email when you compose, BUT it will show up at the bottom of the recipient’s message. Try a test email to yourself to make sure it is working.
Unfortunately, the Android Gmail App does NOT accept images or styling of any kind. You will have to manually go in the mobile app and add your signature in plain text.
Here is an example to help make it a little stylish: capitalize name/company; add spaces
LEA-ANN GERLING
Owner/Designer
CHICK-A-DEE Web & Graphic Design
(780) 719-7960
lea-ann@chick-a-deedesign.ca
chick-a-deedesign.ca
Images not downloading in incoming messages
By default, some email clients will not download images from emails that are received externally. This is the normal behaviour of email clients and has nothing to do with the email signature.
To automatically download all images from incoming emails, please follow these steps:
» Microsoft Outlook «
Go to File > Options > Security Trust > Change Automatic Download Settings > and then uncheck “Don’t download pictures or other content automatically in HTML e-mail”, and also uncheck “Warn me before downloading content when editing, forwarding, or replying to email”.
Images not visible when Installing an Email Signature
When pasting your email signature into the Signature editor, it will be added into HTML format, so please ensure you check the box: “Signature text: Use HTML”
Prepending a sign-off message to the signature
You can prepend a sign-off line before pasting the signature in the email client.
In the following screenshot, we demonstrate how to prepend “kind regards” in Apple Mail, but of course, you can also do it the same way on Microsoft Outlook, Gmail or Thunderbird.
